Question 1

Does SensePet Clip have a warranty?

Accepted Answer

Bionous SensePet Clip warrants this Product to be free from defects resulting from faulty manufacture or faulty components under the following terms:
Warranty Period
Bionous warrants parts and labor for six (6) months from the date of original purchase (“Warranty Period”) from Bionous or an authorized Bionous distributor. Bionous further warrants the repaired or replaced product to be free from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or the remainder of the warranty period, whichever is greater.
Protection
This warranty is enforceable only by the original purchaser, is non-transferable, and expressly excludes any product that has not been purchased as new from an authorized Bionous source. Further, this warranty is only applicable in the country or territory where the product was purchased. This warranty does not apply to Bionous products that are obtained as a result of the purchase of a non-Bionous product.
Coverage
To the extent permitted by applicable law, this warranty does not apply to:
 • normal wear and tear;
 • damage which results from accident, abuse, misuse, neglect, improper handling, or improper installation;
 • damage or loss of the product caused by undue physical or electrical stress, including but not limited to moisture, corrosive environments, high voltage surges, shipping, or abnormal working conditions;
 • damage or loss of the product caused by acts of nature including but not limited to floods, storms, fires, and earthquakes;
 • damage caused by operator error, or non-compliance with instructions as set out in accompanying documentation;
 • alterations by persons other than Bionous or its authorized repair agents;
 • products for which the product's serial number has been tampered with or removed; counterfeit products;
 • damage or loss of data due to interoperability with current and/or future versions of operating system, software, and/or hardware;
 • damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corruption;
 • damage caused by any power source not provided with the product;
 • failures of the product caused by products not supplied by Bionous .
Service Procedure
In the event that the hardware product proves defective during the Warranty Period, then upon presentation of your proof of purchase, you are entitled to return the hardware product to us for repair with new or reconditioned parts, or for replacement with a new or refurbished model that is the same or similar to the original, at the discretion of Bionous . Any returned parts or products from you that have been replaced become the property of Bionous .
Limitations
You expressly acknowledge and agree that your use of this Product and accompanying software (“Software”) is AT YOUR OWN RISK and that the Product and Software are provided “AS IS”, subject only to the terms and conditions of the warranty above.
BIONOUS (i) DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES AS TO THE NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT; (ii) SHALL IN NO EVENT BE LIABLE TO YOU OR ANYONE ELSE FOR LOSS, INJURY, OR DAMAGE CAUSED IN WHOLE OR IN PART BY FAILURES, DELAYS, OR INTERRUPTIONS OF THE PRODUCT; (iii) SHALL IN NO EVENT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS OR OTHER LOSSES ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT OR SOFTWARE OR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON THE PRODUCT OR SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PRODUCT OR SOFTWARE IS WITH YOU AND SHOULD IT BE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF SERVICING, REPAIR OR CORRECTION OF SUCH DEFECTS, SUBJECT ONLY TO THE TERMS AND CONDITIONS OF THE WARRANTY ABOVE.
This warranty gives you specific legal rights. You may also have other rights granted under state law which vary from state to state. Some jurisdictions do not allow the exclusion or limitation of warranties or incidental or consequential damages, so some of the above limitations or exclusions may not apply to you.

Question 2

Can I use a SensePet Clip on multiple pets?

Accepted Answer

Absolutely! The SensePet Clip is designed to be versatile and can be shared among all your furry friends, whether they are dogs or cats. Each clip comes with two versions: one specifically designed for cats, with a gentle fit to ensure comfort, and another version for dogs, with stronger magnets for a secure hold. To attach the SensePet Clip, place the sensor section inside the pet's ear, ensuring that the round section with the button is facing towards the head and the sensor is placed in an area with minimal hair. The top part of the clip should be placed on the exterior of the ear, with the round side facing towards the ear. With this easy attachment process, you can monitor the vital signs of all your pets using a single device.

Question 3

How do I connect the SensePet device with the app?

Accepted Answer

Connecting the SensePet device with the app is simple and hassle-free. Just follow these steps:

1. Turn on the SensePet device.
2. Attach it to your dog or cat's ear securely.
3. Sign in to the SensePet app on your phone.
4. Navigate to the Vital Signs section within the app.
5. Tap on "Take Your Pet's Vitals."

The SensePet device will automatically connect with the app, allowing you to monitor your pet's vital signs seamlessly. No additional pairing is required, making it easy to keep track of your pet's health.

Question 4

What do you mean by "A revolution in your pet's health" in the slogan?

Accepted Answer

By "A revolution in your pet's health," we mean that SensePet represents a significant and transformative change in the way pet health is monitored and managed. It offers advanced technology and convenience that allows pet owners to gain valuable insights into their pets' well-being, track vital signs, and remotely monitor their health. SensePet empowers pet owners to take a proactive approach to their pets' well-being, bringing about a groundbreaking shift in the pet health industry.

Question 5

What is the SensePet Wellness Score and how does it measure my pet's health?

Accepted Answer

The SensePet Wellness Score is a proprietary algorithmic assessment ranging from 0 to 10, designed to offer an intuitive understanding of your pet's overall health and wellness. It is derived from analyzing four critical vital signs: heart rate, blood oxygen, respiration rate, and heart rate variability (HRV). By synthesizing this data, the score offers a clear, consolidated snapshot of your pet's wellness, categorized into three potential bands: average, below average, and above average. This score leverages extensive reference data specifically tailored for dogs and cats, providing pet owners with an immediate understanding of their pet's health relative to established norms. In essence, it's a quick yet comprehensive health check for your furry companion