top of page
  • Does SensePet Clip have a warranty?
    Bionous SensePet Clip warrants this Product to be free from defects resulting from faulty manufacture or faulty components under the following terms: Warranty Period Bionous warrants parts and labor for six (6) months from the date of original purchase (“Warranty Period”) from Bionous or an authorized Bionous distributor. Bionous further warrants the repaired or replaced product to be free from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or the remainder of the warranty period, whichever is greater. Protection This warranty is enforceable only by the original purchaser, is non-transferable, and expressly excludes any product that has not been purchased as new from an authorized Bionous source. Further, this warranty is only applicable in the country or territory where the product was purchased. This warranty does not apply to Bionous products that are obtained as a result of the purchase of a non-Bionous product. Coverage To the extent permitted by applicable law, this warranty does not apply to: normal wear and tear; damage which results from accident, abuse, misuse, neglect, improper handling, or improper installation; damage or loss of the product caused by undue physical or electrical stress, including but not limited to moisture, corrosive environments, high voltage surges, shipping, or abnormal working conditions; damage or loss of the product caused by acts of nature including but not limited to floods, storms, fires, and earthquakes; damage caused by operator error, or non-compliance with instructions as set out in accompanying documentation; alterations by persons other than Bionous or its authorized repair agents; products for which the product's serial number has been tampered with or removed; counterfeit products; damage or loss of data due to interoperability with current and/or future versions of operating system, software, and/or hardware; damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corruption; damage caused by any power source not provided with the product; failures of the product caused by products not supplied by Bionous . Service Procedure In the event that the hardware product proves defective during the Warranty Period, then upon presentation of your proof of purchase, you are entitled to return the hardware product to us for repair with new or reconditioned parts, or for replacement with a new or refurbished model that is the same or similar to the original, at the discretion of Bionous . Any returned parts or products from you that have been replaced become the property of Bionous . Limitations You expressly acknowledge and agree that your use of this Product and accompanying software (“Software”) is AT YOUR OWN RISK and that the Product and Software are provided “AS IS”, subject only to the terms and conditions of the warranty above. BIONOUS (i) DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES AS TO THE NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT; (ii) SHALL IN NO EVENT BE LIABLE TO YOU OR ANYONE ELSE FOR LOSS, INJURY, OR DAMAGE CAUSED IN WHOLE OR IN PART BY FAILURES, DELAYS, OR INTERRUPTIONS OF THE PRODUCT; (iii) SHALL IN NO EVENT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS OR OTHER LOSSES ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT OR SOFTWARE OR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON THE PRODUCT OR SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PRODUCT OR SOFTWARE IS WITH YOU AND SHOULD IT BE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF SERVICING, REPAIR OR CORRECTION OF SUCH DEFECTS, SUBJECT ONLY TO THE TERMS AND CONDITIONS OF THE WARRANTY ABOVE. This warranty gives you specific legal rights. You may also have other rights granted under state law which vary from state to state. Some jurisdictions do not allow the exclusion or limitation of warranties or incidental or consequential damages, so some of the above limitations or exclusions may not apply to you.
  • Can I use a SensePet Clip on multiple pets?
    Absolutely! The SensePet Clip is designed to be versatile and can be shared among all your furry friends, whether they are dogs or cats. Each clip comes with two versions: one specifically designed for cats, with a gentle fit to ensure comfort, and another version for dogs, with stronger magnets for a secure hold. To attach the SensePet Clip, place the sensor section inside the pet's ear, ensuring that the round section with the button is facing towards the head and the sensor is placed in an area with minimal hair. The top part of the clip should be placed on the exterior of the ear, with the round side facing towards the ear. With this easy attachment process, you can monitor the vital signs of all your pets using a single device.
  • How do I connect the SensePet device with the app?
    Connecting the SensePet device with the app is simple and hassle-free. Just follow these steps: 1. Turn on the SensePet device. 2. Attach it to your dog or cat's ear securely. 3. Sign in to the SensePet app on your phone. 4. Navigate to the Vital Signs section within the app. 5. Tap on "Take Your Pet's Vitals." The SensePet device will automatically connect with the app, allowing you to monitor your pet's vital signs seamlessly. No additional pairing is required, making it easy to keep track of your pet's health.
  • What do you mean by "A revolution in your pet's health" in the slogan?
    By "A revolution in your pet's health," we mean that SensePet represents a significant and transformative change in the way pet health is monitored and managed. It offers advanced technology and convenience that allows pet owners to gain valuable insights into their pets' well-being, track vital signs, and remotely monitor their health. SensePet empowers pet owners to take a proactive approach to their pets' well-being, bringing about a groundbreaking shift in the pet health industry.
  • What is the SensePet Wellness Score and how does it measure my pet's health?
    The SensePet Wellness Score is a proprietary algorithmic assessment ranging from 0 to 10, designed to offer an intuitive understanding of your pet's overall health and wellness. It is derived from analyzing four critical vital signs: heart rate, blood oxygen, respiration rate, and heart rate variability (HRV). By synthesizing this data, the score offers a clear, consolidated snapshot of your pet's wellness, categorized into three potential bands: average, below average, and above average. This score leverages extensive reference data specifically tailored for dogs and cats, providing pet owners with an immediate understanding of their pet's health relative to established norms. In essence, it's a quick yet comprehensive health check for your furry companion
  • How do I download and install the SensePet app?
    You can download and install the SensePet app from the App Store (for iPhone and iPad) or Google Play Store (for Android devices). Simply search for "SensePet" in the respective app store, tap on the app, and follow the instructions to download and install it on your device.
  • How do I use the SensePet app?
    The SensePet app is designed to be user-friendly and provide comprehensive pet health monitoring features. Here's a step-by-step guide on how to use the app: 1. Sign Up: Download the SensePet app from the App Store or Google Play Store. When you open the app for the first time, you will be prompted to sign up for an account. Follow the instructions to create your account by providing the required information. 2. Pet Profile: Once you've signed up, the app will guide you to create your pet's profile. You can add details such as your pet's name, breed, age, weight, and any specific health conditions or allergies. This information helps personalize the health monitoring and recommendations for your pet. 3. SensePet Clip Setup: After setting up your pet's profile, you can proceed to set up the SensePet Clip. The app will provide instructions on how to properly attach the device to your pet's ear and ensure it is securely in place. 4. Taking Vitals: To measure your pet's vital signs, go to the "Vital Signs" section in the app. Follow the on-screen instructions to initiate the measurement process. The app will guide you on how to properly position the SensePet Clip on your pet's ear and start the measurement. It will display the real-time measurements of heart rate, blood oxygen level, and respiration rate. 5. Quantitative Data: The "Quantitative Pet" section allows you to track additional quantitative data about your pet's health, such as weight, height, exercise, and food intake. You can input and update this information regularly to monitor your pet's overall well-being. 6. My Profile: In the "My Profile" section, you can manage your personal profile settings. This includes changing your password, selecting the system mode (local or cloud), and managing sharing options to allow family members or caregivers access to your pet's health data. For a visual demonstration and detailed instructions, we highly recommend watching our instructional video on how to use the SensePet app. The video covers all the features and functionalities mentioned above, providing a comprehensive guide to effectively utilize the app for your pet's health monitoring. We hope you find the SensePet app user-friendly and beneficial in monitoring your pet's health. If you have any further questions or need assistance, please don't hesitate to contact our support team. Note: The availability of certain features may vary based on the device and app version. Please ensure you have the latest version of the SensePet app installed for optimal functionality.
  • Can I track my pet's vitals over time?
    Yes, the SensePet app allows you to track and monitor your pet's vitals over time. The app records and stores the measurement data, allowing you to view trends and changes in your pet's vital signs. This can help you gain insights into your pet's health and share important information with your veterinarian if needed.
  • How can I delete my account and all associated data?
    To delete your profile and all the associated data, sign into the SensePet App, go to 'My Profile,' and select 'Delete My Profile.' This action will permanently remove your user profile and all data related to your pets. Please note that this process is irreversible, and once a profile is deleted, all associated data will be permanently removed and cannot be recovered.
  • How do I take my pet's vitals with SensePet?
    Taking vitals with SensePet is a breeze. To begin, attach the SensePet Clip to your pet's ear as instructed. Once attached, open the SensePet app on your smartphone and navigate to the "Take Vitals" option. Follow the on-screen prompts to initiate the measurement process. The app will guide you through the necessary steps to accurately capture your pet's vital signs. For a visual demonstration, we highly recommend watching our instructional video, which provides a step-by-step guide on how to take vitals with SensePet. Simply click the link to access the video and ensure you're taking optimal care of your pet's health.
  • What pets can I use the SensePet Clip with?
    The SensePet Clip is compatible with dogs of all sizes as well as cats. Whether you have a small dog or a large breed, or if you have a furry feline companion, the SensePet Clip can be used to monitor their vital signs and ensure their well-being.
  • How do I attach the SensePet Clip to my cat or dog?
    Attaching the SensePet Clip to your cat or dog is simple. First, choose the appropriate version of the clip based on your pet's species. For cats, ensure a gentle fit by placing the sensor section inside the ear, with the round section facing towards the head. For dogs, use the clip with stronger magnets for a secure hold. Position the sensor in an area with minimal hair for optimal accuracy. Next, place the top part of the clip on the exterior of the ear, ensuring that the round side is facing towards the ear. The SensePet Clip should be securely attached, allowing you to monitor your pet's vital signs with ease.
  • How long does the SensePet Clip need to stay on the pet’s ear?
    Taking Vitals take about 80 seconds. Once App is done with taking vitals you can remove the SensePet from your pet’s ear and turn it off. The SensePet Clip will turn itself off after 5 minutes of inactivity.
  • Is the position or direction of the SensePet Clip important?
    Yes, it is crucial to position the SensePet Clip correctly for accurate readings. Follow these steps: Flip your pet's ear back to find an area with less hair. Position the sensor towards your pet's inner ear, ensuring the visible power button. Attach the magnetic Clip to the base, making sure the round side of both the Base and Clip faces your pet's head. By following these instructions, you ensure optimal performance and precise vital sign measurements for your pet.
  • Is the location where I attach SensePet Clip on my dog important?
    Yes, it is essential to find the optimal signal strength for accurate readings. The sweet spot on your pet's ear, where the signal is strongest, may vary due to differences in blood vessel distribution. Larger-eared dogs may require different placements. Tips for finding the sweet spot: Explore different areas on your pet's ear - closer to the base, middle, or tip. Use trial and error to identify the location with the best signal strength. Once you discover the sweet spot, make sure to use it consistently when taking your pet's vitals. This ensures precise and reliable health measurements for your furry friend.
  • Will the SensePet Clip hurt my pet?
    SensePet Clip design to be comfortable for your dogs and cats. Initially, they need to get used to it. Once they get used to it, they love to have their vitals taken with SensePet Clip, especially if they get treats at the end.
  • Does the SensePet Clip need to be charged?
    When the SensePet Clip's power button is red, it means you need to charge SemsePet Clip​​​​​​​ (see Picture). The SensePet Clip will also display the battery level when connected to the SensePet Clip. To recharge SensePet Clip simply connect it to the included micro USB and using any 5 volt USB charger to charge it.
bottom of page